Jones reportedly shot his sister and opened fire on officers last week at Arbor Villiage Apartments.
Christy Gregory, his sister, says, "He had hit a rough patch as we all do in life."
Bryan Libell, the Chief Executive Officer at Riverbend says spotting signs of mental illness with a loved one can be tricky.
"Your going to maybe see a dramatic change in the individuals personality of some sort," Libell said.
Jones' family says he was seeking help with his mental struggles. "I'm very angry about that because he asked for help and he was turned away," said Gregory.
His family also says he had an appointment with Riverbend in September, but Libell says if someone seeking help has an appointment, but needs immediate help they would never turn them away.
"If things start getting worse call us, contact us, come back in. We will do what we can do," said Libell.
He also says if a family member notices changes in a person, but that person doesn't want help the family can take certain measures.
"They can go and petition the probate court in that and have the individual picked up for evaluation."
Eliza Coffee Memorial Hospital also has an inpatient treatment center for someone dealing with mental health issues or emotional problems.
If you are thinking about suicide, call ECM's crisis intake line at 256-768-9128, or you can call the National Suicide Hotline at 1-800-273-8255.